Work
Case Studies
End-to-end design work spanning mobile apps, web products, and design systems — with the research and decisions that got there.
01
Defining a design vision to secure a £1m+ Investment in a new CCMS platform
Led and de-risked the transformation of NICE's publishing and clinical guidance model, delivering a UX proof-of-concept that secured £1M+ in funding for a new CCMS.
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02
Creating and scaling a unified NICE Design System
Took NICE from fragmented Bootstrap codebases to a unified design system powering 30+ products — delivering a 13% efficiency gain and 32% faster load time.
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03
Creating the conditions for UCD to influence organisational outcomes
Created the organisational conditions for user-centred design to influence strategy, prioritisation and investment across NICE.
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04
Cutting time-to-answer for clinicians through end-to-end service redesign
Redesigned the CKS service — improving task efficiency by 27% and cutting time-to-answer for 400k primary care clinicians under real-time consultation pressure.
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