Work
Case Studies
End-to-end design work spanning mobile apps, web products, and design systems — with the research and decisions that got there.
01
Creating and scaling a unified NICE Design System
Took NICE from fragmented Bootstrap codebases to a unified design system powering 30+ products — delivering a 13% efficiency gain and 32% faster load time.
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02
Building a high-impact, inclusive UCD team and culture
Transformed a two-person design function into a multidisciplinary UCD team of seven — embedding research, service design, and evidence-based practice.
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03
Cutting time-to-answer for clinicians through end-to-end service redesign
Redesigned the CKS service — improving task efficiency by 27% and cutting time-to-answer for 400k primary care clinicians under real-time consultation pressure.
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